Privacy Policy
Effective Date: 16.02.2026
Last Updated: 16.02.2026
1. Who We Are
Tamina Counselling (“we,” “us,” “our”) is a psychotherapy practice based in the United Kingdom.
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For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we are the data controller of your personal data.
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Contact details:
Tamina Nothhelfer, MBACP Accred
contact@taminacounselling.com
+44 (0) 7512802703
2. What Information We Collect
A. Information You Provide via the Website
- Name
- Email address
- Telephone number
- Information included in contact forms or email enquiries
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Please do not include detailed sensitive clinical information when using website forms.
Submitting an enquiry does not create a therapist–client relationship.
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B. Information Collected Automatically
When you visit our website, we may collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Referring website
This is collected via cookies and analytics tools.
3. Lawful Bases for Processing (UK GDPR)
- Legitimate interests – responding to enquiries and operating the website
- Consent – where required for cookies or marketing communications
- Contract – where processing is necessary prior to entering a therapy agreement
- Legal obligation – where required by UK law
- Provision of health care (Article 9(2)(h)) – for processing special category health data once you are a client
4. How We Use Your Information
- Respond to enquiries
- Arrange consultations
- Maintain records where legally required
- Improve website performance
- Comply with professional and legal obligations
We do not sell or rent personal data.
5. Insurance Providers
If you use a private health insurance provider, we may share limited personal data (such as name, policy number, appointment dates, and billing information) with your insurer for authorisation and payment purposes.
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This sharing is based on contractual necessity and/or your explicit consent.
6. Cookies and Analytics
Our website may use essential cookies (necessary for functionality) and analytics cookies.
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Analytics tools may collect anonymised or pseudonymised data about website usage.
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Where required, we will request your consent before placing non-essential cookies. You may withdraw consent at any time through your browser settings.
7. Telehealth Services
Therapy sessions may be offered via secure third-party video platforms. These platforms have their own privacy policies and data processing terms.
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Telehealth services are not delivered directly through this website.
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Details about telehealth data protection are provided separately in the Client Privacy Notice.
8. Data Retention
Website enquiry data is retained only as long as necessary to respond and follow up.
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Client records are retained in accordance with professional, insurance, and legal requirements. Retention periods are specified in the Client Privacy Notice.
9. Data Security
We implement appropriate technical and organisational measures to safeguard personal data, including secure systems, password protection, and restricted access to records.
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However, no internet transmission is entirely secure.
10. Your Rights Under UK GDPR
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure (in certain circumstances)
- Restrict or object to processing
- Data portability (where applicable)
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Commissioner’s Office (ICO)
ICO website: https://www.ico.org.uk
We encourage you to contact us first to resolve any concerns.
11. International Transfers
​If service providers process data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR.
12. Third-Party Links
This website may contain links to third-party websites. We are not responsible for their privacy practices.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised 'Last Updated' date.